Contact Us
Got a question about one of the crypto casinos we cover, spotted something that needs updating, or want to flag an issue with a bonus offer? This page tells you how to reach the BTC Casinos team and what we can actually help with.
How to reach the BTC Casinos team
The fastest way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take a little longer during busy periods. When you write in, it helps to include which casino or page you're asking about, since we cover a number of operators including BetPanda, CoinPoker Casino, Cryptorino, LuckyRollers, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave.
What we can help with
- Corrections to information on a review, such as an outdated bonus term or a changed licensing detail
- General questions about how our comparisons and ratings work
- Feedback on your own experience with a casino we've listed, positive or negative
- Suggestions for casinos or topics you'd like to see us cover
- Reports of broken links, incorrect offer details, or other site errors
What we can't help with
We're an independent comparison site, not a casino operator, payment processor or regulator. That means there are some things outside what we can do for you:
- We can't access, close or verify your account at any casino listed on this site — that has to go through the operator's own support team
- We can't process deposits, withdrawals or bonus claims, or intervene in a dispute over a specific transaction
- We can't offer legal, financial or tax advice related to online gambling
- We can't provide crisis support for gambling-related harm, though we can point you toward help — see below
If your query is about a specific account issue, deposit, or withdrawal, the quickest route is the live chat or support email listed on that casino's own website, since only they can look into account-level details.
If you're concerned about gambling habits
If you or someone you know is struggling to keep gambling under control, that's a conversation worth having sooner rather than later. Our Responsible Gambling page has practical information on setting deposit and time limits, self-exclusion programs, and where to find state and national support services. It's a good starting point whether you're looking for a quick check-in or more structured help.
Reviewing accuracy and how our site works
We fact-check the information on this site on an ongoing basis, but bonus terms, licensing details and payment options at online casinos change frequently, so if you notice something out of date, telling us helps keep the site useful for other readers. If you're curious about who runs BTC Casinos and how we approach our reviews, you'll find that background on our About Us page. Our Terms and Conditions page covers the legal basis on which this site operates and how our content should be used.
Before you write in about a specific casino
A few quick checks can save you time:
- Confirm the casino is licensed and regulated in the jurisdiction it serves you from — legitimate operators list this information clearly
- Check the site uses HTTPS encryption before entering any personal or payment details
- Re-read the bonus terms on the casino's own site, since wagering requirements, game restrictions and expiry dates vary and change over time
- Have your account details and any relevant screenshots ready if your question is about a transaction, since we may ask the casino to look into it if you're stuck
We appreciate every message that comes through, whether it's a correction, a compliment, or a heads-up about something we've missed. Reader feedback is one of the main ways we keep our coverage of crypto and VPN-friendly casinos accurate and current.